TEM | Telesoft Blog | Telecom Expense Management

Using Call Accounting to Promote Better Accountability

Author: Heather Dunn Date: March 8, 2010 Categories: Telecom Expense Management Comment

One of the challenges with telecom expenses is that people rarely see how their individual consumption affects the budget. If employees don’t feel that their actions will affect the budget, and there are no consequences to excessive consumption of communications [...]

The CFO’s Role in Telecom Expense Management

Author: Kevin Donoghue Date: March 1, 2010 Categories: TEM Executive Insights Comment

Telecom sits among the top four largest expenses for the enterprise. Large budgets for telecom usually contain opportunities for cost control and optimization. Decentralized purchase decisions and limited oversight of these expenses can result in spending 10%-25% more than you [...]

Expect Telecom Billing Errors to Occur. Don’t Expect to Absorb the Costs.

Author: Kevin Donoghue Date: February 22, 2010 Categories: Telecom Expense Management Comment

The reality is that telecom bills will remain complex so errors will continue to occur. By some estimates, up to 80% of telecom bills have errors resulting in enterprises being overcharged by millions of dollars each year. Industry wide, telecom [...]

Will the Tax on Personal Use of Wireless Calls Be Repealed?

Author: Thierry Zerbib Date: February 15, 2010 Categories: Wireless Expense Management Comment

In 1989, cell phones were considered a luxury item subject to special record keeping requirements to establish their business use as “listed property” under the US Tax Code. Today, wireless calling rates have dropped, and mobile calls are not considered to be a luxury item.

Selling the Value of Telecom Expense Management

Author: Heather Dunn Date: February 10, 2010 Categories: Telecom Expense Management Comment

You see the value of TEM, but perhaps your colleagues do not yet. Here’s my abbreviated advice on what to do to get it done.

The Business Case for Mobility Management

Author: Thierry Zerbib Date: February 9, 2010 Categories: Wireless Expense Management Comment

Gartner predicts that 80% of enterprises will overspend on wireless services through 2014. The sooner you get mobility spending under control, the more you save and the greater your advantage.

Why Telecom Costs are Rising despite Decreasing Fixed Telecom Costs

Author: Kevin Donoghue Date: February 8, 2010 Categories: TEM Executive Insights Comment

A big part of ever-increasing telecom bills can be attributed to contracts that don’t reflect actual needs and current usage. Many contracts are based on rules that apply to old technology and past consumption needs.

Evaluating Wireless Expense Management Solutions

Author: Thierry Zerbib Date: February 3, 2010 Categories: Wireless Expense Management Comment

Looking for a Wireless Expense Management solution? Before evaluating solutions, take a good honest look at your current capabilities and challenges, including who owns what within the wireless expense budget. And, make sure you’ve got solid executive support for the [...]

Why Telecom Expenses Are the Most Complicated to Manage

Author: Kevin Donoghue Date: February 2, 2010 Categories: TEM Executive Insights Comment

I regularly hear questions on why it’s so hard to manage Telecom expenses. And of course, I respond by telling them I have the perfect solution to their problem. And I do. But I’ll spare you the Telesoft pitch and [...]

Evaluating Telecom Expense Management Solutions

Author: Heather Dunn Date: February 1, 2010 Categories: Telecom Expense Management Comment

Looking for a Telecom Expense Management solution? Today, I offer you some road-tested advice.

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