Having ballooned up to a top four overall expense of the entire company, telecom expenses require strategic management. You’ve got continually changing inventory, complex billing for a wide range of offerings, and baffling contracts with amendments that are difficult to understand. Today’s CIOs are in a position to understand the challenges of telecom expense management and benefit from implementing solutions.
For most enterprises, multiple groups including Finance, IT, Procurement, Operations, Facilities Management, and Human Resources handle some aspect of telecom expenses. These groups rarely see the downstream impact of how their activities impact other groups however, which makes comprehensive TEM lifecycle management an organizational challenge.
CIOs should take a lead role in centralizing management of telecom expenses, leveraging economies of scale for purchasing decisions, procurement processes, and the operational costs to manage these expenses. Ultimately, the name of the game is cost reduction a direct result of a TEM solution but you’ll also gain new visibility into telecom budgets to better manage cash flow and earn a return on investment.
