The reality is that telecom bills will remain complex so errors will continue to occur. By some estimates, up to 80% of telecom bills have errors resulting in enterprises being overcharged by millions of dollars each year. Industry wide, telecom billing errors range from 7 to 12% of amounts charged.
But, is that really a surprise given that telecom services include some of the most complex charges of all invoices the enterprise receives.
- Tangible assets (lines and circuits) and intangible services with decentralized inventory spread over multiple locations.
- Move, Add, Change, Disconnect (MACD) service order activity that creates a moving target for reconciliation with billing.
- Billing elements like peak versus off-peak and volume-based discounts, add another layer of potential confusion.
These are real issues and unfortunately the bills are usually not in the favor of the enterprise. So what do you do? You need to focus on building a central telecom inventory so you can identify rate plans, data plans, and per minute charges. With a Telecom Expense Management solution, it’s a quick and easy verification against that inventory and database that enables you to quickly identify areas of error as well as places where you might want to re-examine your plan to figure out if you need to alter your carrier agreement. Access to that information is really what Telesoft is all about putting the right information in your hands so you can make better business decisions that truly lower cost.
