This is our second posting on Call Accounting. Earlier we addressed how Call Accounting helps to boost employee productivity. This posting will focus on the more traditional considerations of how Call Accounting saves money through eliminating misuse of telecom voice services and fraud. Call Accounting does this through collection of call detail records, allocation of costs to departments, employees and even customers, and reporting. Improving visibility and accountability for consumption of voice services helps reduce expenses.
Utilization analysis reports can helps organizations to identify services that should be disconnected and stop paying for unused services. Analysis of utilization reports, trends, and traffic will often uncover opportunities to reduce expenses by right sizing your services and equipment to match call volume. A careful review of peak usage will avoid outages at critical times.
In one case, a client was able to terminate an equipment lease that was no longer needed. We have also had clients that have used these reports to eliminate unnecessary point-to-point circuits that were not in use. Many of our clients are also having us use data feeds from wireless services to combine fixed and mobile services in one report. By integrating telecom invoices, wireless billing, long distance charges and calling cards into a single platform, Telesoft is now providing granular data and management reports on usage that drives savings.
