With the uncertain economy, businesses are facing big challenges. Managers must answer tough questions and determine if they should expand or cut back on the telecom expenses. Telecom Expense Management (TEM) programs make it possible to have the best of both worlds.
Savings from TEM programs starts with bill validation. The savings can be quite significant ranging from 2% to 35% depending on your contracts, Move, Add, Change and Disconnect (MACD) activity, and the measures that were in place to manage telecom expenses. There are also savings from cost avoidance, which can range from 2% to 25%. With this category, instead of recovering refunds for billing errors, there are savings from proactive measures that seek to reduce future spending. These savings can eliminate unused services and optimize wireless services with pooled and individual plans based on the usage of each employee. In addition, many organizations find improved visibility and better accountability drives less wasteful consumption of telecom services. Finally, there are savings from automating manual labor intensive processes including invoice processing, asset management and MACD activity, expense validation, reporting and working with telecom service providers.
TEM helps companies become more proactive. This is important because simply focusing on ways to cut expenses is not enough for most Executives. Executives are now seeking to look more strategically at spending patterns and trends. They want to eliminate budget surprises and they need to see spending trends for telecom before expenses are out of control. They need to know what is going on NOW. They also want answers to questions that only Telecom Expense Management (TEM) programs can provide. “How did it happen?” “Why did this happen?” “How can I rein in telecom service costs and manage telecom assets?”
