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Evaluating Telecom Expense Management Maturity in Your Organization

How would you evaluate efforts to manage telecom expenses in your company or department? Carnegie Mellon University has a Capability Maturity Model (CMM) which provides organizations with the essential elements of effective processes, ultimately improving performance. Its five levels offer a good place to start when evaluating your Telecom Expense Management (TEM) processes within your organization.

Original URL:

http://www.telesoft.com/blog/2012/02/evaluating-telecom-expense-management-maturity-in-your-organization/

AT&T’s New Data Plans Confirm Need for Wireless Expense Management Optimization and Reporting

AT&T is raising its prices with new plans and larger data allowances for smartphones. This is the first update since it ended unlimited data plans for new subscribers in June of 2010. Current subscribers can keep their existing lower priced plans. However, all new smartphone and tablet service contracts must utilize the new rate and data consumption structure.

Original URL:

http://www.telesoft.com/blog/2012/01/att%e2%80%99s-new-data-plans-confirm-need-for-wireless-expense-management-optimization-and-reporting/

Financial Stability Is More Important than Ever for TEM Outsourcing Success

Financial stability is an overlooked quality in reviews of Telecom Expense Management (TEM) solutions providers. In the early stages of evaluations, use the financial condition of firms to save time considering proposals from unreliable suppliers. Remember, small savings on TEM fees can cost you in missed opportunities to save significantly more money on telecom expenses. This can make a big difference for your bottom line.

Original URL:

http://www.telesoft.com/blog/2012/01/financial-stability-is-more-important-than-ever-for-tem-outsourcing-success/

Should You Hire a Specialist to Perform a Telecom Audit?

For many organizations, an audit is the first step in adopting a TEM program to manage the full lifecycle of telecom expenses. This includes ordering, inventory and asset management, quote management, invoice management, audit, optimization and reporting.

Original URL:

http://www.telesoft.com/blog/2012/01/telecom-expense-audit/

Three Mobility Trends in 2011 and Their Impact on Your TEM Program in 2012

It was quite a year for mobility in 2011. First, there were dramatic gains in market share for Android devices and iPhones. Second, as the Android operating system became more popular, hackers increased their targeting of Android smartphones with malware. And third, Verizon joined AT&T in 2011 as it sought to eliminate unlimited data plans for new subscribers.

Original URL:

http://www.telesoft.com/blog/2012/01/three-mobility-trends-in-2011-and-their-impact-on-your-tem-program-in-2012/

Four Resolutions for Telecom Expense Management in 2012

1. Stop Relying on Carriers to Ensure that Bills Are Accurate. Telecom bills are likely to have overcharges and billing errors and many organizations rely on manual processes to validate bills. A comparison of the total expense from this month’s bill to last month’s bill is not an audit. This type of review simply ensures that the bill will continue to have the same errors each month. New provisions in carrier contracts require customers to submit their claims in a timely fashion.

Original URL:

http://www.telesoft.com/blog/2011/12/four-resolutions-for-telecom-expense-management-in-2012/

NTSB Call for Ban on Drivers Use of Cell Phones

The National Transportation Safety Board (NTSB) wants to ban drivers from using all personal electronic devices (PEDs). This safety recommendation significantly exceeds current laws restricting texting and mobile phone use while driving. Today, 35 states ban text messaging for all drivers. Nine states require drivers to use handsfree devices, but no states ban all mobile phone use while driving.

Original URL:

http://www.telesoft.com/blog/2011/12/ntbs-call-for-ban-on-drivers-use-of-cell-phones/

Data Plans for Multiple Mobile Devices

Telecom carriers do not have enough revenue to pay for rapidly growing bandwidth that customers are using. Analyst firm Informa Telecoms & Media predicts that monthly mobile data use will rise 700 percent by 2015. Carriers are trying different approaches to address this challenge including:

Original URL:

http://www.telesoft.com/blog/2011/12/data-plans-for-multiple-mobile-devices/

IT Leaders Expect Mobile Phones to Replace Desk Phones

A recent survey conducted by Cohen Research Group found that 26% percent of IT leaders believe that mobile phones will replace desk phones in the next year or two. 34% percent expect it to happen in the next three to five years; 25% percent believe that it will take five years or longer, while 15% believe that it will never happen. This survey also found that larger organizations and mid-size enterprises are seeing more substitution of mobile services for fixed lines rather than smaller enterprises.

Original URL:

http://www.telesoft.com/blog/2011/12/it-leaders-expect-mobile-phones-to-replace-desk-phones/