Looking for a Wireless Expense Management solution? Before evaluating solutions, take a good honest look at your current capabilities and challenges, including who owns what within the wireless expense budget. And, make sure you’ve got solid executive support for the program.

That said, what you’ll find as you analyze Wireless Expense Management solutions is that there are significant benefits from having one integrated system to manage both mobile and fixed telecom expenses. It will make it much easier to leverage volume discounts and better service levels.

What to Avoid

Don’t compromise on a solution that doesn’t address the uniqueness of wireless. Consider the example of ordering wireless devices – a required feature in a Wireless Expense Management solution, by the way. With a mobile provisioning portal, you’ll have a bunch of employees needing to use the system. So, it’s got to be simple and intuitive.

It must be able to combine your unique mobile policy with technology that provides a single point of entry for administrators, managers, or employees to order mobile devices across carriers. At the end of the day, your goal is to reduce mobile expenses, better support employees, and improve efficiencies.

My last bit of advice: walk away from solutions that don’t provide pooled plan reporting and variance reports. The pooled plan data is essential, but so is knowing if you’ve got wireless devices with no usage and/or if you’re still paying bills for former employees.