Enable Trouble Ticket Self Help
New tickets are prompted with standard answers to standard questions pre-defined in the system. Standard answers to standard questions provide users with the ability to receive answers needed to simple questions without live support.

View Trouble Ticket Task Lists
Technician Task List shows trouble tickets and work orders assigned to each technician or group

Manage Trouble Ticket Assignment
Categorize, cost, and assign various jobs to a staff of any size. Users can create a job, such as setting up an office, and assign the necessary tasks to that job from a user created list.