Professional Services
The selection of the right Distribution Management System is only part of the total solution. Protecting your investment by selecting the right support team to stand behind your system is crucial in creating the best solution for your organization.
The SUNBELT Distribution Control Solution provides consistent, comprehensive services by highly trained and dedicated professionals. The process begins with a consultation to analyze your needs and continues with the best support services program available in the industry.
Consulting
SUNBELT offers consulting services to assist in the implementation of your Distribution Control Solution, including:
Project Management.
Strategic systems planning
Implantation documentation
Configuration assistance
Software tailoring
Training services
Training Documentation
The Educational Services staff at SUNBELT offers both training and documentation in the form of:
On-site training.
Hands-on classroom training at our training facility
Administrative documentation is provided
On-screen help functions are available
Quality Assurance
Quality Control department to test programs.
Quantitative tests performed for accuracy.
Support
Standard support assistance is Monday through Friday, 8:00am - 5:00pm (Arizona Time Zone). Emergency support assistance is also available 24 hours a day, 7 days a week for an additional fee.
The 800 number telephone support help desk is managed by a person and not a computerized voice mail system.
Computerized tracking system monitors all calls and client requests.
Continued development and enhancements to the SUNBELT Distribution Control Solution.
