Manage Invoices by Exception
Each month telecom bills are approved through filters. Invoices that exceed a budget amount or defined percentage are reported as an exception and are easily set up for dispute. Filters can include absolute dollars, variables from previous month's averages and contracted rate per minute plans. An open "Dispute Ticket" for each bill is created and stays open until the item is resolved.
Graphical Exception Management
Color coded visual screens indicating Green for a perfect Contract to Bill Match and Red for a Mis-Match provide quick and easy review of vendor bills.
Vendor Dispute Notification and Tracking
Automatic detailed dispute notification to vendors with built in templates let the vendor know immediately about items being disputed. And when a dispute is recorded, the status of its progress to resolution is tracked throughout the process until it is fully resolved. When a dispute is entered into the system, an email is generated to the "owner" and vendor of the account automatically for notification and escalation of each dispute.
Flexible Dispute Payment Options
Control vendor disputes by short paying or pay with an open Dispute Ticket unresolved which allows the dispute process to continue without service disruption.
Open Dispute Reports
After identifying a vendor mistake, how do you manage it to make sure it gets resolved and not forgotten? Open Dispute Reports provide detailed information on outstanding disputes and unresolved credits, as well as, partial approvals or entire invoices. Open dispute reports can be scheduled each week with the vendor, reminding them of unresolved credits due. This open dispute aging prompts the vendor for credits while creating a history of paperwork that is effective when escalating issues with the vendor.
Scanned Invoice References
A scanned reference copy of each invoice provides a visual invoice graphic on-screen to assist in training and reference sections that require monthly review. Scanned invoices provide critical information that focuses the person entering bills on pertinent invoice data.
