Featured
Article
3
Dispute Management Necessities
Customers
expect to receive accurate bills from suppliers
for goods and services, but telecommunications invoices
often contain billing errors. These errors result
from the fact that telecom services have the most
complex bills of all items that enterprises receive.
For example, telecom has components that are time-sensitive
(such as peak vs. off peak) and volume-sensitive.
There are items that are priced based on local calling
areas and items that have fixed charges each month.
Telecom bills are also subject to highly complex
city, state and federal taxes.
Let's
look at the 3 things any organization needs to have
in order to effectively manage disputes and realize
credits and refunds.
1.
Flexiblity: The ability to easily manage
telecom invoice disputes through the entire lifecycle
including high-level visibility to make full-pay/short-pay
decisions along with detailed level tracking to
manage disputes to resolution.
2.
Grouping: Telecom
departments need to be able to manage a large number
of disputes and be able to organize disputes from
a vendor level down to an account number.
3.
Tracking and Reporting:
Visibilty into where disputes are in the refund
process is important so the organization can report
on expected credits.
Learn
more about exepense management with the whitepaper
"5 Ways to Decrease Telecom Expenses
and Increase Visibility with Automated Invoice Management."
Product
Spotlight: Telesoft 9.5 Now Available
Advanced dispute management added to industry leading expense management solution
We are pleased to
announce the general availability of Telesoft 9.5.
This release provides advanced dispute management
capabilities along with several maintenance items.
Key features include:
- Flexible
Dispute Management: Easily manage telecom
invoice disputes through the entire lifecycle
including high-level visibility to make full-pay
/ short-pay decisions along with detailed level
tracking to manage disputes to resolution.
- Dispute
Grouping: Easily manage hundreds of
disputes. Organize and categorize disputes from
vendor down to account number. Create multiple
disputes for multiple circuits. Link multiple
disputes together and track them overtime.
- Dispute
Tracking and Reporting: Easily search
and report on open, submitted, or closed disputes.
See when a credit is expected. Match and post
the credit against multiple disputes.
Learn
more about Telesoft Solutions.
The
Latest News
»
Telesoft Announces Advanced Dispute Management Capabilities
»
Telesoft
Accelerates Telecom Expense Management ROI
» Telesoft
Underwrites TEM Reporting Research | 
