Customer care after-the-sale is a major part of a product decision and a major part of your satisfaction with your vendor of choice. With our solid commitment to providing our customers the care they need and enhanced services to make their jobs easier firmly in hand, we take customer support to task.
Our Customer Care program provides flexible, friendly and uniquely focused solutions, including emergency support.
Like self-service?
Surf our SupportOnline website and get 24-hour access to our knowledge base, known issues, product downloads, documentation, Web Ticket support and much more.
Want a little more contact?
Call our customer service center, (800) 456-6061 Option 7.
With a full range of options and a full line of choices, we'll help you find the support method with which you're most comfortable.
Service Hours
Telesoft Corp. offers software support Monday through Friday, excluding holidays, from 6:00 AM to 5:00 PM Arizona time (Please note that Arizona does not observe Daylight Savings Time).
Telesoft's Software Support Department utilizes an ACD (Automatic Call Distribution) phone system which is accessible via an 800 toll free hotline. Customers calling for support are directly connected to a Software Support Specialist. In the event that a support specialist is not available clients can leave a detailed message regarding the issue and a Support Specialist returns their call within eight hours or less, based upon the urgency of the issue.
All support calls are logged in the Telesoft Support Tracking System.
Telesoft offers extended Software Support services outside of standard business hours.
Software Support
Telesoft Corp. provides customers with services in support of its suite of Telemanagement products. Support services are provided only to those employees of the customer who have attended the appropriate training classes.
Hardware Support
Telesoft Corp. provides the client with hardware support for all of the hardware purchased from Telesoft Corp. Support services are provided only to those employees of the client who have attended the appropriate training classes.
Link to SupportOnline
At Telesoft SupportOnline, you've found the best alternative to talking to one of our "live" reps.
Support-Online offers 24-hour access to our product downloads, documentation and much more - plus it's available 24x7x52!
Want a little more contact?
Our customer care solutions give you the options you want, the resolutions you need and confidence in optimizing the Telesoft Corp. solution.
Our Customer Service center can provide you with all the details.
