Telecom Auditing
Why invest your team’s time in Telecom Auditing when this is not their specialty? Trust Telesoft's experienced audit team to detect the analyst-estimated 80% of billing errors, which may cost you up to 12% of your annual Telecom spend. And when it comes to negotiating refunds for overcharges, allow us. We’re expert in all things Telecom, but especially with the laborious and sometimes frustrating process of dispute management – just leave it to the pros.
Bring in the Muscle. Ours.
Telesoft Recovery Audit services provide a complete historical audit of telecom services throughout your enterprise, including all expenses in your voice, data and wireless infrastructure. We will recover refunds and credits for your organization and with our contingency-based model, you only get charged if we get your money back. No upfront costs, just us helping you run a more efficient business.
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Take Action to Recover Refunds and Credits
- Find out how to save hard dollar costs and more effectively manage your telecom spend.
- Get best practices, tips, and tricks for optimizing Telecom Expense Management.
- Contact us and we’ll send you what you need.
Telecom Auditing
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Tariff, Contract and Inventory Analysis: Key areas are examined and validated, including Customer Service Records (CSRs) and local/long distance invoices. All lines and services are confirmed to be both working and necessary.
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Refunds and Savings Claim Development: Erroneous charges are documented and sent to respective carriers in the form of claim requests. These requests include all applicable supporting evidence needed to negotiate and retrieve refunds.
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Vendor Negotiations: Telesoft negotiates with vendors and service providers to ensure that maximum refunds are received.
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Refund Receipt: Telesoft schedules regular calls to the carriers expediting refund generation. New CSR's and Invoices are procured to confirm all related billing corrections. You are not billed until the actual refund or credit is received.
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Customer Service Record (CSR)Tariff Analysis: During Tariff and Contract Analysis, Telesoft reviews and validates all Customer Service Record expense categories down to the
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Universal Service Order Code (USOC) Level: Service types reviewed include: line charges, circuit components, mileage rates and distances, PIC codes, taxes, surcharges and FCC line charges.
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Local Invoice Tariff Analysis: Local invoices are reviewed to validate regional calling plans, service order charges and credits, intra-state toll charges, 800 services, installation charges and improperly PIC'd long distance charges.
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Long Distance Tariff Analysis: Long Distance invoices are reviewed and validated for all billed components, including toll call rates, long line charges, discount percentages, commitment level thresholds, access fees, bridging /multiplexing arrangements and signaling charges.
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Inventory Analysis: Past usage details and traffic studies are reviewed against inventory database created from Customer Service Record (CSR) details. Other means, including work order and network diagram analysis and on-site physical examination are used to validate all lines and services.
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Surcharge and Tax Validation: All local, state and federal taxes and surcharges are verified and claims for refunds are submitted where errors are detected.
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Duplicate Charge Detection: Identifies duplicate charges and recovers those excess fees quickly.
- Slamming and Cramming Identification: Identifies incidents of vendor "Slamming and Cramming," corrects the problem going forward, and recovers past overbillings.
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Recover Refunds and Credits: Telesoft has performed more than1,000 contingency telecom audits for a variety of clients with an average return equal to 15% of their yearly telecom spend.
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Drive Down Costs: Telesoft provides recommendations to reduce expenses moving forward, ranging from alternative tariff options to network optimization.
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No Upfront Cost: Since this service is performed on a contingency basis, you do not incur charges unless you receive credits or refunds.
