According to executive recruiting firm Korn/Ferry International, more than 53% of CIOs in Fortune 500 companies report to the chief executive. This is up from 46% five years ago. In the digital era, technology is more critical to organizations’ success; CIOs are involved with strategy planning, and everyone expects more from technology. This opens the door for telecom managers. Communications (fixed, mobile, data, email, testing) are now an integral part of the technology discussion.
New initiatives will drive opportunities for telecom managers who are prepared to make the business case for them. Adapting to the Internet of Things (IoT) and creating new consumer facing applications like Pokémon Go, or subscription services for replenishment of supplies like Tide Wash Club, require investments. Organizations will need to upgrade their corporate networks and shift some resources from fixed to mobile.
Managing this shift will require software to manage this transformation. Provisioning telecom and IT assets can be labor intensive, and organizations must move or upgrade from multiple, disparate networks to unified networks. It is common for providers to sell this transformation as something that is easier to manage. While organizations are able to consolidate policy and management, managing the network is NOT getting easier. More users, devices, and applications, as well as enabling IoT, increases the arena that telecom managers must oversee.
Telecom managers need to develop two strategies to effectively deal with this complexity. First, they need to partner with stakeholders. This includes the CIO and business units that need communications technology to succeed. Second, telecom managers need better tools to manage and report on fixed, mobile, and data expenses. Increasingly, efforts to retain clients, develop new markets, and create new products rely on telecom. These trends are good for telecom managers. With the right analytics and reporting, telecom managers can enhance their position and stature within the organization.