What are the five most important things that Telecom Expense Management (TEM) programs need for 2016?
- C-Level Engagement – All TEM programs need executive support. Budgets are tighter than ever and directives to cut all enterprise expenses often are issued with no exception for cost saving TEM programs. This is where C-level engagement can save a program by emphasizing the value of the program and ensure it is not interrupted by budget cuts.
- BYOD Ceasefire – Most organizations are beginning to realize that BYOD programs don’t produce cost savings. While adoption of BYOD may produce other benefits, it is best if firms that adopt these programs also allocate additional funds to establish automation for enrollment, tracking of participant’s devices, and security considerations. While the rush to roll-out BYOD programs has slowed, for those TEM programs that are managing other priorities, it would be great if 2016 marked a ceasefire for BYOD.
- Mobile Expense Management and MDM Integration – In 2016, mobile expense management programs and MDM programs need to be integrated. With TEM programs that focus on expense management and MDM programs that focus on managing devices and policy, these projects usually are run in silos with different personnel managing them. The first step is ensuring that the TEM program is agnostic and that it can integrate with multiple MDM offerings. Second, implementing integration of a TEM mobile procurement tool with an MDM software solution will provide efficiencies. It will streamline onboarding of employees to the corporate mobile program – enforcing polices around device and feature eligibility during the ordering process – while establishing these devices within the MDM solution and automating the agent deployment process. Integration will also ensure that no devices are missed when it comes to MDM or TEM.
- Better Billing from Cable Providers – As service providers abandon traditional wireline services, cable companies are aggressively pursuing enterprise business. Comcast is promoting its Business Enterprise Solutions unit as B4B or built for business. Other cable providers are also aggressively pursuing enterprises. Unfortunately, these cable companies have many of the same problems that their predecessors had due to use of cobbled together technology from mergers of local franchises. Many of the cable companies are unable to provide one common bill for clients in an electronic format.
- More Resources to Evaluate Wired Services to Disconnect – As the move to cloud services and wireless continues, enterprises need more time to evaluate their networks. Many enterprise networks continue with capacity and legacy services that are no longer needed. In some cases, enterprises can disconnect unused services in response to changes in need. As organizations adopt cloud services, everything from underutilized capacity with long haul services to underutilized data centers can be discontinued. TEM programs need more resources to evaluate and identify fixed wireline services that can be disconnected for costs savings.
Happy holidays to you and yours. We’ll see you in 2016!