Telesoft is now MDSL. Learn More

Telesoft is now MDSL

Telesoft is now MDSL

We are delighted to announce that Telesoft has now been combined with MDSL, following a strategic investment by Sumeru Equity Partners (SEP). The combination of our organizations will increase scale, global delivery capability and continue to emphasize our core value of outstanding customer service.

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Summer Reading for Telecom and IT Executives

Blog, Telecom Expense Management Telesoft

During the peak of summer as things are starting to slow down, it’s a good time to stop and address some misconceptions about Telecom Expense Management (TEM) programs.

Below is a quick test to identify some common misconceptions. Take the test and pass it around to see how other people think.

  1. Most of the telephone bills we receive are provided through EDI or other electronic billing that are processed in an automated manner.
    ___ True ____ False
  2. Carriers rarely have billing overcharges.
    ___ True ____ False
  3. Vendors typically refund all telecom billing errors in the month we identify it.
    ___ True ____ False
  4. Our communications network is settled with just a few moves, adds, changes or disconnects (MACDs) most months.
    ___ True ____ False
  5. Since there are two accounting systems used – ours and the carriers – this double check ensures that we will never experience duplicate payments or payments applied to the wrong invoice leading to service disruption from failure to pay corporate phone bills on time.
    ___ True  ____ False
  6. Since we have clearly detailed our mobile policy, it isn’t necessary to periodically check that employees are following the program to prevent wasteful spending.
    ___ True  ____ False
  7. TEM solutions are not necessary because a periodic audit will provide the same savings that an ongoing program will provide. They are too costly for the savings.
    ___ True ____ False

Reality behind the Chaos

All the items in the above checklist are false. How did you score?

  1. Most carriers have multiple systems and several different billing formats. There are few standards for telecom bills and the standards are rarely implemented in a consistent format. Additionally, many enterprises are still processing large volumes of bills in paper format.
  2. Complex carrier bills and constantly changing rates make for frequent overcharges on bills.
  3. Carriers frequently misapply refunds that are made even when the invoices are clearly referenced with the payment. Few vendors return duplicate or erroneous payments.
  4. Changes with carrier technology, enterprise site changes and equipment moves, make for a busy schedule of MACD activity that requires sophisticated software to track inventory, manage carrier orders and reconcile this activity with phone bills.
  5. Many executives are stunned to learn about the volume of misapplied payments that can lead to service disconnects. Carriers will even process payments made to competitors, and banks rarely catch these errors.
  6. Employees rarely adhere to mobile policy when it’s not enforced. In many cases, they don’t know all or part of the policy and this can lead to excessive costs.
  7. Audits may identify billing errors, but some carriers refuse to provide a refund if the credit is not identified within 90 days. A periodic audit will not provide an automated validation of charges.

It is hard to run an effective TEM program without the proper support from management. When there’s budget overruns, billing errors, or a big duplicate payment, executive management is often amazed. It becomes an expensive lesson. TEM programs don’t simply help organizations save money. They can help with managing a portfolio of spending decisions that every organization must make for their communications network.