Here to Help Along the Way
Your Telecom Connect solution is vital to your business and generating savings with every minute of use. Don’t wait if you encounter a challenge! Reach out to Telesoft Customer Care to resolve issues quickly. Our responsive, friendly, professional team is here to help, whenever you need it.
Contact Telesoft Support
Customers may contact Telesoft Support using the information below. After communicating your issue or questions to our Support team, you will receive a ticket number. We ask that you save this number as a reference for any future interactions on that issue.
- Telesoft Support Portal: Link to the Telesoft Support Portal to get 24X7 access to our customer support knowledge base, known issues, product downloads, documentation, Web Ticket support and much more.
- Telesoft Phone Support: Call 1-800-456-6061, and select option 1 from the menu.
Standard Service Hours for Customers
- Monday – Friday (excluding holidays), 6:00 AM – 5:00 PM Arizona time. Please note that Arizona does not observe Daylight Savings Time.
- Telesoft also offers extended Software Support services outside of standard business hours. Please contact us for more details.
End-of-Life Information for TelMaster v9.5 and older products
The software support end date for TelMaster version 9.5 and older products is June 30, 2015. After that date, Telesoft will no longer support software defects on these TelMaster products.
Users are encouraged to log an upgrade ticket on my.telesoft.com to upgrade to the current TelMaster version 10 series platform.